On September 2, 2005 a multi-millon dollar emergency communications system became fully operational allowing police, fire and emergency medical services in Louisville and the surrounding counties to communicate with one another. Housed at 510 East Liberty St. Louisville, KY. dispatchers for Police, Fire, and Emergency Medical Services are now located in one facility, thereby making it faster for first responders to reach any emergency situation. Equipped with the state-of-the-art technology and equipment, and trained staff, Louisville Metro Government MetroSafe stands ready to quickly handle any emergency condition that may arise.


The Communications Center receives all 9-1-1 calls within urban and suburban jurisdictions of Metro Louisville and is responsible for dispatching calls for service for Police, Fire and EMS.  MetroSafe Communications Center is responsible to obtain, document, disseminate and track activities and information of members of the Metro Police Department, Louisville Fire and Rescue, Louisville Metro EMS, Local Government Radio and Suburban Fire Districts. MetroSafe Communications Center also has the ability to link radio communications with other emergency agencies outside of our jurisdiction via a process called Motobridge. This process can be beneficial in the event of pursuits, large hazmat incidents, mass casualty incidents, special details, multi-alarm fires or any other situation that may arise.


MetroSafe Communications Services is responsible for the proper maintenance of all communications-related electronic equipment for the Louisville Metro Police, Emergency Medical Services, Jefferson County Fire Services, Louisville Fire & Rescue and Public Works. There are 110 Civil Defense Sirens, located in Jefferson County, which are maintained by our facility. Also, this unit is responsible for many specialty types of electronic equipment such as Doppler speed radars, electronic sirens, digital voice scrambling direction finding equipment, aircraft electronics packages, video monitoring, intercom, and special investigations surveillance equipment. Within the systems above, we are responsible for system design, preventative maintenance, installation and removal, and breakdown repair for Police, Fire and EMS radio equipment. In addition to vehicle installation, Communications Services provides light bar and Mobile Data installation for the Louisville Metro Police vehicles.

The Communications Services traditionally has designed and provided expertise on major and minor communication systems and electronic purchases for both, Louisville Metro Police, Fire and EMS as well as other outside agencies. The Shop is responsible for all purchase transactions such as preparing requisitions, receiving reports, maintaining accounts balance, specifying equipment, preparing proposals, maintaining FCC licenses, and central property control over 15,000 radios and various other equipment which is kept at the Shop.

The Communications Services is responsible for radio console, base stations, and remotes at the Louisville Metro Police, Louisville Fire & EMS and Jefferson County EMS dispatch centers. The Communications Services maintains twenty five (25) microwave transmission paths and satellite receiver sites, used in the Louisville Metro Police, Fire, and EMS communications systems. The Communications Services is responsible for receiving and decoding equipment used by County Alarm in approximately 150 locations throughout the county.

Louisville Metro Police has over 1,300 sworn officers with portables and mobiles radios.

Jefferson County Emergency Medical Services has over 110 EMT’s with portables and mobiles radios.

Louisville Fire & Rescue has over 610 fulltime fire-fighters and EMT’s with portables and mobiles radios.

Jefferson County Fire services have over 1,000 fire-fighters. Most of them are currently volunteer personnel.


The Communications Center - Training Unit handles yearly academy training and in-service training for all new Communications Specialists.

The Training Unit staff also teaches Communications Overview for new police recruits, in-service classes to sworn and civilian members of Louisville Metro Police Department, and NCIC certification. All instructors are Kentucky Law Enforcement Council certified and some instructors have additional certifications such as American Heart Healthcare Provider CPR instructor, APCO emergency medical dispatch instructor and others. Each instructor has been promoted from working in the MetroSafe Communications Center. Combined, they have over 50 years of experience.

In addition to scheduling and conducting training and writing lesson plans, the instructors compose policy for Standard Operating Procedures, meet with communications trainees to chart progress, assist in developing a new computer aided dispatch training course and renew ongoing certifications

Copyright © 2015 BluegrassMedia